Our COVID-19 Response & Important Shipping Delays 

Happy Holidays! Adaptivemall.com will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023.

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

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Our Guarantee

If you are concerned about the fit or appropriateness of equipment ("will it work or not"), don't worry. We guarantee that you will be satisfied with what you buy from Adaptivemall.com. You have the right to a 30-Day trial, which starts the day you receive your products. If the equipment does not work out, you need to contact us within those 30 days and we will process the return for you.

As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee! Guaranteed!

There are certain things you must do in the event of a return:

  1. You must keep your original carton and packing materials for safe transport! Please carefully repack the items so they are secure and tight inside the original box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.
  2. You must contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number. You must have a Return Authorization number to ensure that your return is processed.
  3. You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.
  4. If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.
  5. For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.
  6. Please note that returns may go back to a different location than they originated from.If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.
  7. Any costs required to make the item re-saleable will be deducted from your credit. If the item cannot be made re-saleable you have the option of paying to have the item delivered back to you.

If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!